bu99 Responsible Gaming — Your Protection, Our Commitment
bu99 believes entertainment should always be controlled and enjoyable. For you, there are deposit limits, self-exclusion, and 24/7 support.
Why Responsible Gaming Matters
Online gaming is a form of entertainment — but it should never be a cause of financial stress or mental health problems. bu99 always wants every one of our players to enjoy a happy, healthy, and controlled experience. That is why we have placed responsible gaming at the centre of our platform.
Gaming becomes a problem when you keep playing to chase losses, spend beyond your means, or prioritise gaming over family and work. bu99 does not want its players to ever end up in that situation. We have specific protection tools that will keep you in control at all times.
Remember — gaming is for players aged 21 and above only. bu99 strictly prohibits underage gaming and maintains an age verification process.
Age Limit is Mandatory
Only players aged 21 or above may play at bu99.
Our Protection Tools
bu99 has several straightforward tools that you can use at any time.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. This helps you stay within your budget. Reducing a limit takes effect immediately; a waiting period applies for increasing one.
Session Time-Out
Temporarily pause your account for a set period — from 24 hours up to a few weeks. During this time you will not be able to log in or place bets, but your balance will remain completely safe.
Self-Exclusion
If you want to take a break from gaming for an extended period, activate self-exclusion. It can be set for 6 months, 1 year, or permanently. During this time your account will be completely inactive.
Gaming History Review
View your betting history and full deposit and withdrawal details at any time. Being aware of your own spending patterns is the first step in responsible gaming.
24/7 Support Team
If you have any concerns about gaming, our support team is always available in both Bengali and English. Reach us directly via live chat or email.
Minor Protection
bu99 never allows minors to open an account. If you have younger family members at home, keep your device password-protected and make a habit of logging out.
Healthy Gaming Habits
Following the habits below will keep gaming enjoyable at all times.
- Set a fixed budget before you play and do not go beyond it.
- See gaming as entertainment, not a way to earn money.
- Avoid increasing your bets to chase losses.
- Take regular breaks — avoid playing for long stretches without stopping.
- Do not let gaming harm your family, friends, or work.
- Never place bets by taking on debt or skipping bills.
- Stay away from gaming when you are stressed or feeling low.
Recognise the Warning Signs
If you notice any of the following signs, contact the bu99 support team right away.
- You keep betting repeatedly to try to recover money you have lost
- You are unable to reduce or stop gaming
- Gaming is damaging your relationships with family or friends
- You are having trouble concentrating on work or studies
- You are taking on debt or spending money in secret because of gaming
- You feel anxious or irritable when you cannot play
How to Activate the Protection Tools
Secure your account in just a few steps.
Log In
Log in to your account at bu99 and go to the profile menu.
Find the Responsible Gaming Section
In Account Settings, select the "Responsible Gaming" option.
Choose a Tool
Pick what you need — deposit limit, time-out, or self-exclusion.
Confirm
Confirm your limit or break. If you need help, let us know via live chat.
Deposit Limit Details
Setting a deposit limit at bu99 is entirely in your hands. Understand how this protection works.
- Daily limit: set the maximum amount you can deposit in a single calendar day.
- Weekly limit: set the total deposit cap between Monday and Sunday.
- Monthly limit: set the overall upper limit on deposits in one calendar month.
- Reducing a limit applies immediately — no waiting for the change to take effect.
- A request to increase a limit takes effect after a 72-hour cooling-off period.
- The deposit limit applies equally across all payment methods (bKash, Nagad, Rocket, bank transfer).
Self-Exclusion Details
Self-exclusion is the most powerful protection tool available. Here is what happens when you activate it.
- You will not be able to log in to your account and placing new bets will be completely blocked.
- Your existing balance is kept safe and can be withdrawn once the period ends.
- No promotional emails or messages will be sent during the exclusion period.
- The request cannot be cancelled until the full exclusion period has elapsed.
- For a permanent exclusion, the account is closed for good.
- To apply, contact the support team — they are available 24/7.
Support Contact
The bu99 support team is always here for any issue related to gaming. Do not hesitate — reach out today.
Contact Us
Instant support in Bengali and English, 24/7. Log in to the site and click the chat icon.
For any questions or requests related to responsible gaming: [email protected]
All your communications are kept completely confidential. Get help without judgement or hesitation.
Frequently Asked Questions
Enjoy Safely — Play at bu99
Play responsibly and enjoy the fun. Browse the game categories or read the FAQ for more questions.