bu99 Privacy Policy — Your Information Is Our Responsibility
This policy provides a complete explanation of how your personal information is collected, used, and kept safe on the bu99 platform.
1. Introduction & Scope
bu99 is a trusted online gaming platform that places the highest importance on user privacy. This Privacy Policy ("Policy") applies to every individual who uses bu99's website, applications, and services ("Platform").
Purpose of This Policy
The main purpose of this policy is to clearly inform you about what types of information bu99 collects, how that information is used, who it is shared with, and how you can maintain control over your information. By using the bu99 platform, you are considered to have accepted the terms of this policy.
If you disagree with any part of this policy, please stop using bu99's services and contact our support team.
2. What Information We Collect
bu99 collects only the information necessary to provide services, ensure security, and improve the user experience. The categories of information collected are described below.
Personal Identification Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details for identity verification (KYC process)
- Address provided by the user
Financial & Transaction Information
To manage deposits and withdrawals, we collect:
- bKash, Nagad, Rocket mobile account numbers
- Bank account details (for bank transfers)
- Transaction history — records of deposits, withdrawals, and bonuses
- Wallet balance information
Technical & Usage Information
Information collected automatically while using the platform:
- IP address and device type
- Browser and operating system information
- Login time and session information
- Gameplay history and betting records
- Data collected through cookies and similar tracking technologies
Communication & Support Information
Information collected during customer support:
- Records of live chat conversations
- Information and complaints submitted via email
- Any comments or feedback provided by you
- Documents submitted during the account verification process
3. Purposes of Information Use
bu99 uses collected information only for lawful and specific purposes. Those purposes are detailed below.
Primary Purposes
- Account Management: To handle registration, login, identity verification, and account security.
- Financial Transactions: To process deposits and withdrawals and to maintain transaction history.
- Service Delivery & Improvement: To improve the gaming experience, speed, and functionality of the bu99 platform.
- Customer Support: To resolve issues via 24/7 live chat and email.
- Bonuses & Promotions: To correctly deliver applicable offers to your account.
Security & Legal Purposes
- Fraud Prevention: To detect suspicious activity and take proactive steps to protect accounts.
- Age Verification: To confirm that all users are 21 years of age or older.
- Responsible Gaming: To monitor user gaming patterns and provide assistance when needed.
- Legal Obligations: To comply with applicable laws and regulations and to maintain required records.
- Technical Issue Resolution: To identify and fix technical errors on the platform.
4. Policy on Information Sharing
bu99 never sells your personal information commercially. However, information may be shared with trusted third parties in specific circumstances.
Service Provider Partners
Only the necessary amount of information is shared with payment processors (bKash, Nagad, Rocket, banks), game software providers (Pragmatic Play, Evolution Gaming, etc.), and IT infrastructure service providers. These partners are required to comply with bu99's privacy standards.
Legal Requirements
Information required to comply with court orders, lawful requests from government agencies, or legal obligations may be provided to the relevant authorities. Only information strictly within the scope of the legal requirement is disclosed.
Business Changes
In the event of a business merger, acquisition, or transfer of assets, user information may be transferred to the new operating entity. If such a change occurs, bu99 will notify users in advance and the same privacy protections will continue to apply.
5. Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bu99 uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions, ensure security, and operate the platform's core functionality. Without these cookies, bu99 cannot function properly.
- Functional Cookies: To save your language preferences, theme settings, and personalization information.
- Analytical Cookies: To understand which sections of the platform are used more frequently and to improve service quality.
Cookie Controls
You can limit or disable cookie collection by changing your browser settings. However, please note that disabling essential cookies may cause some bu99 services to not work properly. Refer to your browser's help guide for managing cookies.
6. Data Security Measures
bu99 applies industry-standard security technologies to protect user information. Our main security measures are described below.
Encryption & Data Protection
Every connection on the bu99 platform is secured by SSL (Secure Socket Layer) encryption. This means all information exchanged between your browser and our servers is transmitted in encrypted form, making it impossible for third parties to read. Passwords and sensitive financial information are always stored in hashed form.
Access Controls
Among bu99's internal staff, only authorized individuals can view user information. Every access is logged and regularly audited. Two-Factor Authentication prevents unauthorized access to accounts.
Data Retention Period
bu99 retains information for as long as necessary to meet legal obligations. Even after an account is closed, financial transaction records are retained for the legally required period. When information is no longer needed, it is securely deleted or anonymized.
Response to Security Breaches
In the event of a security breach, bu99 will attempt to notify affected users promptly and take swift action to limit damage. We continuously evaluate and improve our security measures.
7. Your Data Rights
As a bu99 user, you have the following rights over your personal information. To exercise these rights, contact us at [email protected].
Right to Access Information
You can ask bu99 at any time what information we hold about you. We will provide a summary of your stored information within a reasonable time.
Right to Correct Information
If any information in your profile is incorrect or outdated, you can request a correction. bu99 will make the necessary updates after verifying the accurate information.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, bu99 may be required by law to retain some information. In such cases, we will explain the details to you.
Right to Restrict Use & Object
You can request that your information be used in a limited way for specific purposes, or opt out of marketing communications. bu99 will take effective action as quickly as possible after receiving such a request.
8. Third-Party Services & Links
Third-Party Technologies
The bu99 platform uses various third-party technologies, such as game engines (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and payment gateways. These service providers have their own privacy policies and bu99 does not have direct control over their use of information.
Using bu99 means you are entering into an agreement with bu99. When interacting directly with third-party service providers, their own privacy policies will apply.
9. Protection of Minors' Information
Restrictions for Users Under 21
bu99's services are for users aged 21 and older only. We do not knowingly collect any personal information from minors. If bu99 becomes aware that an account holder is under 21, that account will be closed immediately and the associated information will be deleted.
If you believe a minor has registered on bu99, please notify our support team immediately.
10. Changes to the Privacy Policy
Policy Update Process
bu99 may update this privacy policy from time to time. For significant changes, we will display a notice on the platform or send a notification to your registered email address. Continued use of the platform after an update means you accept the new policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent version. It is recommended that you check this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact the bu99 support team.
bu99 Privacy Support
Instant support in Bengali and English is available via 24/7 live chat.
Email: [email protected]
Use the contact methods above to request access, correction, or deletion of your information, or to ask any questions about this privacy policy. bu99 is always here for you.